don Quijote's Quality Guarantees
Promises are easy to come by when you are shopping for a language course abroad, aren't they?
You feel like you are buying air: you cannot check anything out before you arrive. At don Quijote, we guarantee our services. You'll know just what to expect. That is our guarantee.
100% Price Guarantee
You never pay more with us because if you find a price lower than ours (for a coimparable Spanish language course in the same city) we will match it and take another 20% off your enrollment fee!
100% Satisfation Guarantee - Money back guarantee
If on your arrival you are not satisfied with any of our services, just notify the school secretariat whitin 24 hours and we'll rectify the situation within 2 working days. Check out our general conditions for more details
100% Cancellation Guarantee
Set your mind at ease with our "Silver" or "Gold" cancellation guarantee. Protect yourself against the unexpected events that might cause you to cancel your course.
Gold Cancellation Guarantee
Pay 10% of the total invoice and you cancel for any reason.
Silver Cancellation Guarantee
Pay 6% of the total invoice and you will be able to cancel under certain circumstances.
don Quijote operates its own schools in Spain and Mexico and offers you another 25 carefully selected partner schools in Spain and Latin America. All don Quijote Spanish Schools use the same teaching method, allowing you to combine stays at different schools at different cities while completing one continuous course.
All our teachers are native speakers and have earned a university degree.
Successfully pass the D.E.L.E. exam
If you attend 90% of the classes for 12 weeks plus 4 week D.E.L.E. Preparation Course at any of the don Quijote schools, we guarantee that you will successfully pass the official D.E.L.E. at the level of Spanish you have acquired through the course. Should you not pass, don Quijote will provide 4 extra weeks of study, free of charge, and willpay your re-examination fees.
Maximum attention: 3-8 students per class
We guarantee maximum attention per student, no matter how many students enroll per level. Within the Intensive and Super Intensive courses, there is an average of 5 students per group (guaranteed maximum of 8) and in the Premium courses you will study with a maximum of 2 other students in your group.
Always appropriate level
don Quijote offers Spanish courses at every level, from beginners to teachers of Spanish. If you find that your language level does not correspond with the level of your fellow students, just consult with the school's Head of Studies.
You will always feel satisfied...
Feeling at home is what matters most. For this reason, if you do not feel happy during your first week staying with a host family, you may change to another family with no additional cost.
Continuous practice in Spanish
To help you take full advantage of your Spanish course, we will never place more than 3 non-Spanish-speaking students in your host family.
Always less than 30 minutes away
Your accommodation is always a maximum of 30 minutes traveling time away from the school: walking (Granada and Salamanca, in Spain, and Guanajuato, Oaxaca, Playa del Carmen, Puerto Vallarta in Mexico) or by public transport (the rest of don Quijote schools).
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