1.1 Quick search. We recommend using this if you know what you are looking for. Just type a keyword (author's name, title, subject, ISBN etc) in the search field, and click GO. 1.2 Guided search. We highly recommend this type of search if you are not looking for a specific product or need advice. The guided search is a short, self-explanatory questionnaire created to determine what products are suitable for you. 1.3 Search by categories. Each one is divided into sub-categories. Just browse this section until you find what you are looking for.
2. How to purchase
Together with the title of each product resulting from your search, you'll find a short description, format, difficulty level, category and one or several prices from the different suppliers. Clicking on one of the prices you'll be taken to the supplier's product page, where you'll find further information and the item can be added to the shopping cart.
It's very important that you are aware that you are actually buying from one of our suppliers, not directly from the dQShop. Please keep this in mind
We've made sure all our partners deliver their products to any place in the world. That way you'll always have an option available, no matter where you live.
Each supplier has its own shipping charges.
Linguaphone:
Postage in the UK is £7.90 for all courses except two of them (PDQ and Travel Pack), charged at £4.95 per course. All courses dispatched to outside the UK will be via DHL at £21.95 for Europe and £29.95 to all other countries.
Tax & Duty Disclaimer: If you would like your course delivered to an address outside of the United Kingdom, Northern Ireland & Channel Islands, it may be subject to local tax or duty. Please check with your local customs bureau for details before you place your order.
Linguaphone does not accept any responsibility for charges or delays caused by international customs.
Amazon
Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped.
Please take into account Amazon has some international shipping restrictions that in our case apply only to software and only for certain countries. Anyway we recommend you to check the shipping rates in Amazon to avoid any mistakes and get further information.
Licer
Licer either mails the orders or sends them by Seur (international carrier), and the charges depend on the destination and the weight. Normally a package with two books weighs around 3 kg.
Following is an example, since LICER indicates the shipping costs during the ordering process. We only include here packages up to 10 kg. (1 kg= 2.21 pounds)
EdNews.com Magazines: Shipping charges are included on the magazines subscriptions price (perspectiva. El Puente and Salud) for each destination. So you won't have to worry about this point, just choose the type of subscriptions you prefer when adding the magazine to the shopping cart.
Books: Shipping and handling prices are specified for each item, so you'll know exactly what the final amount will be before ordering.
Delivery: Your magazine order will be processed as soon as it is received and you will get the next monthly issue. Active subscriber records are sent to the mailing facility one a month and each periodical is scheduled to be delivered by the 10th day of each month.
Champs Elysées
Champs-Elysées' Spanish bi-monthly (i.e. 6 issues a year) audio magazine, Puerta del Sol, is shipped to any destination on the globe using dependable DHL Worldmail service. Postage and handling is included in the subscription price (with the exception of Canada and Mexico where there is a small shipping surcharge) Please check (http://ads.champs-elysees.com/adclick.asp?slotid=donshop2) for more information.
5. Cancellation & returns policy
Linguaphone:
Linguaphone doesn't offer any details about this subject on their web.
Amazon
You may cancel any item from your order provided that it has not yet entered the shipping process.
Within 30 days of receipt of your shipment (including gifts), you may return any of the following items to Amazon.com, for any reason, for a full refund (we'll also refund the shipping cost if the return is a result of our error):
· Any book in its original condition (or that we recommended and you didn't enjoy)
· Any unopened (still in its plastic wrap) CD, DVD, software, video game, cassette tape, vinyl record, or VHS tape
· Any downloadable software title
· Any item from our Electronics store or other stores in new condition with original packaging and accessories
Amazon's online Returns Center will guide you through the process--you can even print out a mailing label so you won't have to wait in line at the post office. Just leave the package for your mail carrier to pick up, and we'll notify you via e-mail when we've processed your refund.
Refunds:
Amazon will notify you via e-mail of your refund once your returned item has been received and processed. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of receiving your return. If your return is not due to an error, Amazon will deduct the shipping costs from your refund.
Licer
Licer sends you an order confirmation once you've made your order final. At that moment you are provided with a customer number that allows you to check your order status.
If you decide you don't want your order one you've received it, the items may be returned within 7 days. They must be in their original, unopened package (if they were originally packed or wrapped) and not damaged.
Once the returned product is back at Librería Cervantes, your refund, excluding original shipping charges, is guaranteed.
You can cancel your order any time before it’s shipped.
EdNews.com
If you need to cancel, EdNews sends you a refund for all unmailed issues. You may also choose to have your subscription temporarily suspended while you take that long-awaited trip.
You can also change your subscription whenever you want. If you subscribe El Puente, for example, and then decide you want to switch to Perspectiva, EdNews will start sending your new choice at no cost once you let them know.
Champs-Elysées
All audiomagazine subscriptions from Champs-Elysées carry a no-risk, 30 day money-back guarantee. Nevertheless, you'll find plenty of information regarding sale terms&conditions, refund policy, security system and product info on Puerta del Sol website.
(http://ads.champs-elysees.com/adclick.asp?slotid=donshop1)
6. Your comments & questions.
We still need your opinion to keep improving our store! Please send us any comments, suggestions or questions you may have to Begoña Alvarez at bego.alvarez@donquijote.org
don Quijote Spanish school is recognized and accredited by:
FREE BROCHURE
