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General Conditions

General Terms & Conditions – Cancellation Guarantee

Read the General Conditions before you register

For all donQuijote courses and services. Partners schools may have additional conditions.

don Quijote is a private company owned by Ideal Education Group. It is also accredited by the Instituto Cervantes and other institutions. Corporate office: Ideal Education Group S.L.., Gustavo Fernández Balbuena 11, 28002, Madrid, Spain. Tax Identification Code (CIF) B-79946729. Ideal Education Group S.L. is registered in the Mercantile Registry of Madrid, Volume 368, Section 147, Page Nº M332080, Inscription: 1ª.


1.1 For all don Quijote programs and services in Spain (Barcelona, Madrid, Salamanca, Tenerife and Valencia), Latin America (Costa Rica, Ecuador, and Mexico) and IEG schools in Spain (Alicante, Granada, Malaga, Marbella and Seville). don Quijote conditions do not apply to partner schools. Partner schools in Latin America may have other/additional conditions. For more information, please contact our Head Office.

1.2 don Quijote accepts no responsibility whatsoever for cases of force majeure (according to law) or for students’ actions.

1.3 On formalizing enrollment in a program (and accommodation) via Internet, fax, online booking or in writing, students must accept the General and Payment Conditions, as well as the rules and guarantees of don Quijote that they have previously been provided with and read. No signatures are necessary to express agreement. Any payment made confirms acceptance of and agreement to all of these conditions.

1.4 The contracts are personal and non-transferable.


2.1 Some classes may be given in classrooms outside of our facilities during the high season.

2.2 don Quijote’s management reserves the right to extend the timetable for classes to 9 p.m.

2.3 In the rare event that only 1 or 2 students are enrolled in a program in the same level group, the school reserves the right to change the group program into a Private or Semi-Private Program. In this case, class hours will be reduced by 50%

2.4 In cities where programs are also available at other schools with Ideal Education Group, classes can be combined at any time.


3.1 A personalized certificate will be issued for studies in accordance with the guidelines established by the Instituto Cervantes and the current legislation regulating non-accredited education

3.2 This certificate will contain the name of the course taken, course level and number of hours completed. The name of the school in which the class(es) were given, dates of enrollment and level achieved will also be included.

3.3 This certificate is not valid as an official document in accordance with the legislation regulating non-accredited education

3.4 Course verification will only be issued to students who attend at least 85% of their classes.


4.1 Please check our website (www.donquijote.org/holidays) for updated holidays as they may be subject to change before planning your trip.

4.2 Classes missed due to national or local holidays will not be made up or refunded. When more than one holiday falls in the same week (Monday – Friday), either one day of the missed classes can be made up or a 10% discount will be applied to the corresponding course week price; if students prefer to receive the discount they must notify us at the time of enrollment.


5.1 The student will be charged for property damages caused either intentionally or through negligence

5.2 If there is damage and no one is directly responsible, the cost of repairs will be divided among all students in the apartment or residence.

5.3 At don Quijote, respect for others and for the rules is essential for our programs to run smoothly. Students’ failure to follow the rules established will be grounds for keeping their accommodation guarantee deposit. Some examples of behaviors that merit forfeit of the accommodation deposit include: having guests stay overnight, making loud noises, smoking in bedrooms, having parties, the consumption of alcohol, the consumption of any narcotic or harmful substance, any other conduct that don Quijote management considers inappropriate.

5.4 In the case of a serious disciplinary offence or repeated bad behavior, the student will be expelled from the accommodation contracted with don Quijote without the right to a refund.

5.5 Apartments and student residences may be substituted by other types of accommodation, at the same price, during the high season.

5.6 If you reserve a shared double room (shared with another student) and there is no other student with whom you can share the room, we reserve the right to change your room at any time.


6.1 Health: We advise all citizens of the EU to bring the European Health Insurance Card EHIC (formerly the E111 document) with them to their don Quijote program. If you require medical treatment, this card and your medical bill will allow you to be reimbursed by your country of origin for any medical expenses incurred while abroad. We recommend students from other countries take out a don Quijote health insurance policy that guarantees coverage for the illnesses stipulated in the aforementioned policy

6.2 Civil Liability: don Quijote has an accident and civil liability insurance policy that covers possible incidents or minor accidents that may occur within its centers available to all students. don Quijote is not responsible for the loss or theft of students’ personal property, for which we recommend you take out your own insurance policy.


7.1 don Quijote reserves the right to accept students aged 16 or under (Spain) and 15 or under (Costa Rica, Ecuador and Mexico) in exceptional cases.

7.2 don Quijote reserves the right to cancel the student’s place if 2 weeks before arrival he/she or his/her agency have not paid the total sum of the program, accommodation and/or other services contracted.

7.3 In cases of serious disciplinary offence, repeated bad behavior or infringement of the laws of the country in which the program is taking place, the student will be expelled from the school and accommodation contracted with don Quijote without the right to a refund.

7.4 In case damages are caused to third parties, all expenses incurred by don Quijote and originating from the above-mentioned incident will be charged to the student, who will have no right to later claims


8.1 A non-refundable advance payment of EUR 150 must be completed to confirm reservations for programs in Spain and Cuba; and USD 200 to confirm reservations for programs in Latin America.

8.2 For the confirmation of reservations made 2 weeks or less before arrival (for International Summer Programs 4 weeks or less), the total invoice must be paid in full at the time of enrollment

8.3 Changes of destination, school, accommodation or program are free for courses in Costa Rica (Santo Domingo de Heredia), Ecuador, Mexico, and Spain (subject to availability, paying the price difference if applicable and does not apply for Summer Camp). For all other changes to your confirmed reservation for programs in Spain and Latin America EUR 150 | USD 200 will be charged for administrative costs, at any time after arrival. All changes are subject to availability


9.1 The enrollment fee is valid for one year from the first reservation made for all IEG schools in Spain and Latin America. In other words, any programs reserved during a 12 month period can be made using the same enrollment fee.

9.2 Our published offers or other types of discounts cannot be accumulated. All offers or discounts are subject to availability and have a fixed duration. No changes will be made to bookings that have been received prior to the promotion. All offers and discounts will be applied at the time of booking

10. VISA

10.1 Students from Western Europe do not require a visa to enter Spain or Latin America. Students from other countries must enquire about obtaining a visa at the Spanish or Latin American embassy or consulate closest to them.

10.2 The certificate certifying enrollment (invitation letter) can ONLY be issued by the school when the enrollment form and a copy of the student’s passport have been received and full payment of the program has been received via bank transfer. Not applicable for citizens of Australia, Brazil, Canada, China, Israel, Japan, Korea, New Zealand, Russia, Singapore, South Africa, Turkey or the US.


11.1 The total sum (in EUR for programs in Spain and Cuba and in USD for programs in Latin America) must be received at least 2 weeks before your arrival. Where payment in full is not received, don Quijote reserves the right to cancel the program, and the student has no right to a refund.

11.2 All bank charges will be your responsibility. In the case whereby the bank charges us a commission for receipt of your payment, we reserve the right to charge you this sum upon your arrival.

11.3 No checks are accepted.

11.4 These prices are valid until the 31st of December 2017 for programs beginning and ending in the year 2017

11.5 This price list overrules all previous information concerning prices and dates

11.6 don Quijote is not responsible for printing errors that may appear or for errors in publications by third parties about don Quijote.


12.1 Cancellations before arrival will only be accepted up to and including the last working day before arrival (Friday) and must be made in writing (letter, telegram, e-mail or fax). Written evidence of the cancellation is required and therefore cancellations made by telephone will not be deemed valid

12.2 For cancellations (don Quijote/IEG schools) before the arrival date, there will be a penalty of EUR 150 (Spain and Cuba), or USD 200 (Latin America) will be applied of the advance payment.

12.3 For cancellations of the Spanish + Internship/Volunteer Program at IEG schools in Spain and Latin America, any program at partner schools in Latin America, or a private apartment or hotel reservation, there will be a cancellation fee of EUR 500 | USD 600 for cancellations made 4 weeks before arrival. For cancellations made four weeks or less prior to arrival, we will charge the whole program price

12.4 For Summer Camp Programs, a EUR 1,000 penalty will be applied to cancellations made in the last four weeks prior to arrival

12.5 n no case whatsoever will a refund be made for the cost of the program or accommodation once the program has started (except if the refund guarantee has been purchased)

12.6 Credit issued due to exceptional circumstances, is only valid for up to 12 months from the date of issuance. Once the 12 month period ends, the student loses the right to the credit or refund. Credit is valid only for the geographic region for which it was issued (i.e., credit issued for Spain is not valid for programs in Latin America) and is nontransferable to other students.

12.7 All refunds, under any circumstances, include an administration fee to cover the administrative costs of processing a refund (see point 14.3), along with the standard fee for reservation changes (9% + EUR 150 | USD 200) as stated in point 8.3.

12.8 Refunds must be requested within 30 days of completion of the program or cancellation. Once this period ends, the student loses all rights to request a full or partial refund.

12.9 In the event of a cancellation or program reduction, original prices will be applied. Promotions or discounts applied at the time of booking will be obsolete. For example, if due to the length of the program, the student received a discount at the time of booking, this will be lost upon cancellation

12.10 Students who require any type of invitation letter to obtain a student visa for their program and have to cancel due to denial of the visa, must send an official, original, certified document directly from the embassy in question. If this copy is not received by don Quijote, 100% of the cost of the program will be charged.

12.11 See points 12.2, 12.4 and 12.6 for information about cancellations completed after an invitation letter is issued. Students will incur the penalties described in these sections along with the cost of sending the letter via express courier if this option was selected

12.12 For students who already hold visas, cancellations will only be considered if the student provides proof of having left the country and once the visa obtained through don Quijote is no longer valid. In addition, the cancellation will only be valid upon the student’s return to their country of origin.


13.1 We recommend our special cancellation guarantee if you are taking a program in Spain, Costa Rica (Santo Domingo de Heredia), Ecuador or Mexico (Playa del Carmen, Guanajuato and Oaxaca). This Premium Guarantee is offered for 9% of the total sum of the full program invoice and is non-refundable. Cancellation Guarantee must be signed and paid in full upon enrollment in order to be valid.

13.2 The Premium Cancellation Guarantee allows for cancellation of all or part of the program for any reason

13.3 When a cancellation is made using the cancellation guarantee, don Quijote will refund the cost of the program and accommodation if the program is canceled any time between the arrival date and the end of the program. The guaranteed refund does NOT include: the enrollment fee and services already used at the time of cancellation. The price of the course and accommodation will be charged for the week during which the cancellation is made if the student makes the cancellation on a Monday, otherwise both the week of cancellation and the following week will be charged. The cost of the guarantee itself and 9% of the amount to be refunded (a minimum of EUR 65 | USD 90) will also be charged to cover administrative costs.

13.4 In order to cancel a language program, the student must give notice via e-mail to seg@iegrupo.com. The day after the e-mail is sent will be considered the day the course has been officially canceled. Cancellation is only valid once an e-mail has been received. For this reason it is important that the student is certain that the e-mail has been received. The money will be returned within 30 days of the official cancellation date

13.5 The cancellation guarantee is personal and nontransferable and is only valid upon the student’s arrival at the school. Students who require and have obtained a visa through don Quijote can buy the cancellation guarantee but cancellations will be only considered once the student provides proof of having left the country. In these cases 9% of the amount to be refunded will be charged to cover administrative costs

13.6 If a student enrolls for a program that is over 4 weeks long and uses the cancellation guarantee, he/she should be aware that prices vary depending on the duration of the program. For example, if a 12 week course is reduced to 4 weeks, 4 week long course prices will apply


14.1 Please refer to points 12 and 13 (cancellations)

14.2 Refunds will be granted and money transferred exclusively to the student who booked the program or to the account from which payment was completed. Refunds will never be granted to anyone other than the student or the guardian who completed payment for the reservation.

14.3 All refunds include an administration charge of 9% (a minimum of EUR 65 | USD 90). Refunds of less than EUR 100 will be paid via check (issued in Spain) at no extra cost if the student is still in Spain. If the student is outside of Spain, the refund will be paid by bank transfer and will include a minimum EUR 35 administration fee.


15.1. Notwithstanding the provisions of this agreement excluding any legal obligation or liability on its part, don Quijote will, in the event of a complaint made by a student against an institution associated with don Quijote programs or accommodations, endeavor to rectify the situation of the student involved, provided the appropriate institution abroad was notified of the complaint as soon as reasonably possible, and that the student exhausted all other feasible resources to find a solution in the country involved.

15.2. Any complaints must be submitted in writing and within the first 24 hours. This ensures that we can take care of the issue as soon as possible and seek a quick resolution. Only complaints made during the student’s stay have the right to any possible compensation, refund or changes. Any complaints made after departure will only be accepted as suggestions in order to improve our services.


16.1. don Quijote reserves the right to use all photos and videos taken during the student’s stay. Students should be aware that they may appear in IEG’s or partner’s promotional material, unless the student expressly states he/she does not wish to appear upon arrival at the school.


In compliance with Spanish Law 15/1999, of December 13, regarding the protection of personal data, don Quijote would like to inform you that your personal information will be stored in a database (for which Ideal Education Group, S.L. is liable and responsible), and used solely for the commercial and operational purposes of the company. By accepting these general conditions, you consent to the use of your personal information for the above stated purposes. You have the right to request that we inform you of your right to access, correct or cancel such information within the established terms of the prevailing legislation, by writing to the address: Gustavo Fernández Balbuena 11, 28002 Madrid, Spain.


There is no risk in choosing a don Quijote/IEG Program because you’ll get the best program at the best price

1. 100% Price Guarantee: In order to qualify for the price guarantee (applicable to Spanish language programs only, accommodation is excluded), the price of the second program must be at least EUR 10 less than don Quijote/IEG’s published price AND the two programs must be comparable. Definition of comparable in this context: programs located in the same city, an equal amount (or more) of Spanish language instruction time, the same (or fewer) number of maximum students per class, The same quality of instruction. don Quijote reserves the right to disqualify certain programs where the quality of instruction may be questionable. Instruction quality is determined by several factors including teachers’ qualifications, years in business, international recognition and qualifications. Simply include a copy of the third party price list or a link to a website where its prices are in print. As long as the program is equivalent to our program we will honor the price of the third party organization and take an additional 20% off your enrollment fee

2. Satisfaction Guarantee: Your satisfaction is our main concern. If upon arrival you are not satisfied with any of our services, notify the school in writing within 24 hours of your first course day (this applies to problems that may occur during your stay as well); we will respond to your complaint or request within 2 working days. If you still feel that our services are not in accordance with the brochure description, we will discuss the issue with you with 2 possible outcomes: we will either agree that the services provided have not met our guarantee and will refund your course and accommodation expenses; or if we do not reach an agreement, we will allow an independent arbitrator appointed by the regional Spanish government to determine if the situation warrants application of our money back guarantee

3. Cancellation Guarantee: When you purchase our premium cancellation guarantee, you protect yourself against the unexpected events that may cause you to cancel your program. For full details see point 13 of these general conditions.

You can pay via VISA or Master card using our secure online payment website: https://secure.donquijote.org/payment/
Please ask us for your student number

By bank transfer to don Quijote Please put the student’s name and “don Quijote” on all documents relating to transfers

Bank Name: Banco Sabadell
Branch address: C/ Enrique Larreta 12 - 28036 Madrid
Swift code: BSABESBBX

Euro account for courses in Spain and Cuba

Account nr: 0081-0298-48-0001214223
IBAN: ES26-0081-0298-4800-0121-4223

USD account for courses in Latin America

Account nr: 0081-0298-42-0070530365
IBAN: ES24-0081-0298-4200-7053-0365

Customer Service: helpdq@donquijote.org

Emergency phone: +34 636 450 998

Request more information Enroll now!