1.1 don Quijote guarantees that all descriptions of programs, accommodation, and complementary services in the 2020 dates/prices are updated (any and all special arrangements and/or agreements must be set in writing and signed by don Quijote).
1.2 The personnel in charge of airport transfer and transportation to accommodation are insured, completely familiar with the area and know exactly where the students are to be dropped off.
1.3 don Quijote is a member of the following national and international organizations: eduSpain, NAFSA, Ideal Quality Certificate, AATSP, ALTO, AMACFE, FEDELE, AECAE, ACTFL and ELITE.
1.4 Our academic centers in Alicante, Barcelona, Granada, Madrid, Marbella, Salamanca, Seville, Tenerife, and Valencia have been approved by the association eduSpain and by the Madrid Chamber of Commerce.
1.5 don Quijote guarantees a maximum of 8 students per classroom in the Intensive courses (12 at our Enforex schools), 15 in the workshops, 12 in the DELE, SIELE, and Chamber of Commerce courses, and 15 in Summer Camps and Junior Program.
1.6 don Quijote’s conditions do not apply to partner schools. Each partner school has its own conditions. For more information, please contact our Head Office.
1.7 don Quijote reserves the right to use all photos and videos taken during the student’s stay. Students should be aware that they may appear in IEG’s or partner’s promotional material, unless the student expressly states he/she does not wish to appear upon arrival at the school.
1.8 In the case of a serious disciplinary offence or repeated bad behavior, the student will be expelled from the program contracted with don Quijote without the right to a refund.
1.9 The published offers cannot be accumulated. All offers are subject to availability. There will be no changes made to bookings that have been received prior to the promotion. All offers and promotions will be applied upon enrollment. Discounts that became available after the first enrollment are not valid.
1.10 The enrollment fee is valid for one year from the first reservation made for all IEG schools in Spain and Latin America. In other words, any courses reserved during a 12-month period can be made using the same enrollment fee.
1.11 In the exceptional case that only 1 or 2 students are enrolled in a course in the same level, the school reserves the right to convert the course into a private or semi-private program which will result in a 50% reduction of class hours.
1.12 In cities where programs are also available at other schools with Ideal Education Group, classes can be combined at any time.
1.13 If a student cannot attend a private class, they must inform don Quijote in writing at least 72 hours ahead of time if they wish to make up the class.
1.14 Any complaints must be submitted in writing and within the first 24 hours to firstname.lastname@example.org This ensures that we can take care of the issue as soon as possible and seek a quick resolution. Only complaints made during the student’s stay have the right to any possible compensation, refund, or changes. Any complaints made after departure will only be accepted as suggestions in order to improve our services.